1. Who we are

FoxNetwork BV provides hosting, server management, billing, and support services. For privacy questions, FoxNetwork BV is the controller for personal data processed through this website and our customer services.

2. Personal data we collect

We collect only the data needed to provide our services, operate our website, communicate with you, and meet legal obligations.

• Account details such as your name, email address, phone number, billing address, company details, and login information.
• Billing and order details such as invoices, payment status, purchased services, renewals, and tax information.
• Support details such as ticket messages, technical logs you provide, service identifiers, and troubleshooting history.
• Technical data such as IP address, browser type, device information, timestamps, security logs, and website usage data.
• Communication data from contact forms, email, phone calls, Discord, or other support channels you choose to use.

3. How we use personal data

We process personal data when it is necessary to deliver services, comply with law, protect our systems, or respond to your requests.

Service delivery

We use your data to create and manage accounts, provision hosting services, process orders, generate invoices, handle payments, provide support, and communicate service updates.

Security and abuse prevention

We use technical and account data to protect our infrastructure, investigate suspicious activity, prevent fraud, enforce acceptable use rules, and keep customer services reliable.

Legal and administrative duties

We use billing, tax, and transaction data to meet accounting, tax, compliance, and dispute-resolution requirements.

4. Sharing and service providers

We do not sell personal data. We share data only where needed to run FoxNetwork services or comply with valid legal requirements.

• Payment providers for payment handling, fraud checks, refunds, and payment status updates.
• Hosting, infrastructure, monitoring, email, backup, and security providers that help operate our services.
• Customer relationship management providers, including Zoho CRM, for customer records and contact requests.
• Professional advisers, accountants, or authorities where required for legal, tax, or regulatory reasons.
• Support and communication platforms when you contact us through those channels.

5. How long we keep data

We keep personal data only as long as needed for the purposes described in this policy. Account and service data is generally retained while your account is active. Billing and tax records may be retained longer where required by law. Security logs are kept for a limited period unless they are needed to investigate abuse, fraud, or service incidents.

6. Your privacy rights

Depending on your location and applicable law, you may have the right to access, correct, delete, restrict, object to, or receive a copy of your personal data. You may also withdraw consent where processing is based on consent.

To exercise these rights, contact us using the details below. We may need to verify your identity before completing your request.

7. Security

We use technical and organisational measures designed to protect personal data against unauthorised access, misuse, loss, and alteration. These measures include access controls, logging, infrastructure monitoring, backups, and secure administrative processes.

No internet service can be guaranteed completely secure, so please avoid sending passwords, API keys, or sensitive payment details through general contact forms or chat messages.

8. Cookies and similar technologies

Our website and client services may use cookies or similar technologies to keep sessions secure, remember preferences such as dark mode, understand basic website usage, and support account functionality. You can manage cookies through your browser settings, but some account features may not work correctly without essential cookies.

9. International transfers

Some service providers may process data outside Belgium or the European Economic Area. Where this happens, we use appropriate safeguards required by applicable data protection law.

10. Updates to this policy

We may update this privacy policy when our services, legal requirements, or privacy practices change. The latest version will always be published on this page with the updated date shown above.

11. Contact us

If you have questions about this policy or how we handle personal data, contact FoxNetwork BV at info@foxnetwork.be or by post at Dokter Spitaelslaan 438, 1502 Lembeek (Halle), Belgium.

You may also contact the Belgian Data Protection Authority if you believe your privacy rights have not been handled properly.